Managed Services Overview
Managing IT in today’s environment is a difficult juggling act. Budgets are continually reduced, yet you and your team are expected to do more. Not only are you faced with routine maintenance and monitoring of existing systems, but you need to integrate disparate systems, or set up data mining and business intelligence. Users need provisioning. Security must be monitored. Business processes change continuously and need to be reflected in the systems. New releases of systems come out and need to be installed and bug fixes and patches need to be added. All of this needs to be documented. And while all this routine activity is going on, you’re expected to make IT a strategic weapon for your company. With headcount frozen or reduced, IT resources are squeezed and management and user expectations may go unmet.
Green Beacon can help you with beat the IT squeeze with our SmoothSail Managed Services.
- Maximize your return on your company’s technology investments
- Optimize your business processes through expert consulting & services
- Turn your IT staff into a strategic asset for your company
- Fill the gaps in your application with integrated CompassPoint solutions
Service Options
Basic Maintenance Services
- Backup of the system
- Routine job scheduling and automation
- Monitor batch logs
- Monitor database storage
- Problem event alerts
- Database tuning
Triage and "How To" Help Desk
- Triage issues
- Answer “How do I…?” questions
- Walk users through processes
Supplementary Services
- Role Based Security Management
- License Compliance Management
- Change and Release Management for Microsoft Dynamics AX
- Report Writing
- Planned/Unplanned and Emergency Support
- Environment Synchronization
Advanced Application Management
- Bug fixes
- Reports and analytics
- Enhancements
- Upgrade gap analysis
- Data import/export
- SharePoint portal deployment & administration
- Disaster recovery planning
- Field label changes
- SQL reports
- Menu structure changes