Consulting Service Offerings
The complexity of implementing enterprise resource planning (ERP) software and customer relationship management (CRM) software differs from organization-to-organization. Issues to be considered include: the number of actual end-users, what impact the new software will have on the day-to-day tasks of end-users, and the overall culture and integrity of the organization where the software will be implemented. Green Beacon understands the critical balance that is needed to address these issues and ensure a successful implementation: business alignment from the organizational view and acceptance from the human view.
Our service offerings provide clients with a single source for configuring, customizing, and implementing their business solutions:
Microsoft Dynamics AX and CRM Deployment Services:
- Implementation - Together with our consulting capabilities, our Implementation Services represent one of our strongest core competencies. Green Beacon consultants partner with clients throughout the entire implementation process to seamlessly integrate the chosen solution throughout the organization and ensure that the defined business requirements are completely fulfilled.
- Solution Design and Execution - Our qualified consultants have extensive experience implementing and customizing enterprise software applications. Often, clients have existing information and data that need to be migrated to the new solution. Our data cleansing, conversion, and migration services ensure that existing data is effectively incorporated into the new solution.
- Integration - While ERP and CRM solutions are often critical applications for any organization, they are not the only applications used. Businesses have critical data stored in their legacy systems, custom web portals, and other business applications. Green Beacon has designed and implemented bi-directional data integration with custom and packaged solutions, and extended ERP solutions with custom development for receiving orders, documentation management, or project and resource management.
- Reporting - A successfully implemented solution is not only defined by how quickly the application is deployed, but also by how accurately it tracks data and how effectively this information is used throughout the organization. Our experienced consultants understand the systems and processes that help to simplify and use information in an organization for faster and easier decision-making. We work with clients to deliver reporting capabilities that help align organizations around key objectives, while facilitating fact-based decision-making.
- Training - A key component for receiving a tangible return-on-investment with an enterprise solution implementation is wide adoption and usage. Often, adoption will not happen on its own, but requires that users are familiar with core application functionality as well as timesaving shortcuts. Green Beacon offers training for various audiences - from end-users to developers to IT administration. In addition, we facilitate power-user sessions where we “train-the-trainer" so these leaders have the knowledge to effectively educate end-users to facilitate better overall adoption.
Microsoft Dynamics AX and CRM Post Implementation Services:
- System Optimization - Often with the implementation of a new enterprise solution, many companies find that their business process designs may require additional optimization or updates to achieve maximum success. Skilled Green Beacon Consultants work with clients to optimize their existing ERP and CRM implementations to increase efficiencies and user productivity.
- Enhancement and Customization - Every organization changes its business process over time. Business rules that were once critical may now be hindering productivity, while newly acquired information may not be integrated with the solution. The Green Beacon Team has worked with clients who have been using their system for a period of time and are now ready to begin design and implementation of an additional module. We have worked with these clients to build these new modules and to ensure that the new module release will cause minimally impact to current system users
- Upgrade - As business needs evolve, staying current and up-to-date is critical for any organization. Green Beacon is intimately familiar with both the architecture and upgrade paths for many leading ERP and CRM software providers. Our knowledgeable consultants have the expertise to quickly upgrade your solution so you can stay ahead of the competition and take advantae of new application features and functionality.
- Application Management - Green Beacon's SmoothSail Managed Services is an integrated offering portfolio for organizations requiring on-demand and cost-effective services for their ERP and CRM applications.
With offices in Boston MA, New York NY, Houston TX, and Philadelphia PA, Green Beacon Solutions has the expanded reach to deliver expert resources for any enterprise resource planning (ERP) and/or customer relationship management (CRM) software solution and managed services opportunity.