"Green Beacon Solutions has been an exceptional partner as we integrated Microsoft Dynamics xRM into our front office. Their experience and expertise, as well as their ability to quickly learn our intricate business model has made them an excellent resource to us. We are very pleased with the 'Sports CRM' solution and its ability to support our current and future needs."
- Ron Bumgarner - Senior Vice President/Ticketing at the Boston Red Sox
Sports CRM
Consolidate customer information, buying history, event demographics and sales information to develop targeted sports marketing programs for increasing ticket sales.
Solution Overview
Green Beacon's Sports CRM enables professional sports organizations to gather predictive and descriptive customer data for delivering targeted information and offers to customers that increase ticket sales and renewals, and drive fan loyalty. The customer profiles derived from the solution help define targeted offerings to customers while driving new revenue-generating opportunities.
Sports CRM:
- Increases Sales: Leverage information to develop cross-sell programs or increase sales by creating up sell programs.
- Handles Service Requests: Track and quickly resolve customer issues.
- Manages Inventory: Manage game day suite inventory, bookings and invoicing for suites and other products.
- Schedules Events: Effectively manage renewal and other customer-specific events to create the ultimate customer experience.
- Streamlines Internal Operations: Coordinate staff and organize tasks prior to critical events to improve efficiencies.
Select features:
- Automated Ticketing System Integration
- Consolidated Customer Purchase Data
- Advanced Segmentation Analytics
- Advanced Reporting and Dashboards
- Stadium Inventory Heat Maps
| - Simplified user interface (UI)
- Advanced Customer Quick Search
- Sales Lead and Renewal Management
- Game Day Suite Inventory Management
- Customer Issue Management
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Why Green Beacon Solutions?
Green Beacon Solutions has successfully partnered with professional sports organizations to develop, implement, and manage tailored customer relationship management (CRM) solutions that provide a single, unified view of the customer and their buying history for creating targeted promotional marketing programs that increase ticket sales.
With offices in Boston MA, New York NY, Houston TX, and Philadelphia PA, Green Beacon Solutions has the expanded reach to deliver expert resources for any customer relationship management (CRM) software solution and managed services opportunity to professional sports organizations.