Investment and Wealth Management
Develop a centralized "information hub" to make strategic, analytical decisions.
Inadequate or outdated systems that don't integrate with existing applications or delivery critical client information quickly and accurately results in operational inefficiencies, missed sales opportunities, and a lack of alignment between sales and prospects or managers and clients. Investment management firms require solutions that enable them to:
- "Know My Customer"
- Centralize client information to improve service levels.
- Ensure that the client's objectives are aligned with the right products and internal resources.
- Consolidate investment views from various outside sources to streamline fund mailings.
- "Operate My Business"
- Define standard workflows to quickly onboard new clients, define new investment products, and facilitate referral routing.
- Streamline the audit process, ensure compliance with SEC regulations, and improve employee productivity.
- "Grow My Business"
- Leverage reports to learn more about the products clients are currently invest in to facilitate cross sell and up sell opportunities.
- Analyze information to identify and capture new market opportunities.
Challenge: In response to the dramatic increase in regulatory reporting requirements, investment management firms are required to process and manage a high volume of critical information. Additionally, firms are facing new client demands and competitive challenges.
To facilitate compliance with regulatory requirements, deliver personalized services and advice, and capitalize on new opportunities, firms are looking for technology solutions that will help them manage complex client relationships in concert with business processes. Investment and Portfolio Management teams require a single system that integrates easily with existing applications, provides a 360-degree view of clients, and offers flexible marketing, sales, and customer services tools that can meet industry-specific regulatory and business process requirements.
Solution: Existing transactional systems are ideal for managing and monitoring customer accounts and portfolios, but these systems lack some of the basic, yet critical tools for managing long-term client relationships. As a result, most investment managers recognize that customer relationship management (CRM) systems facilitate prospecting and ongoing client management.
Microsoft Dynamics CRM is the ideal solution for investment management firms due to its operational simplicity, its powerful strength as the de-facto operating platform for investment firms, and its’ incredible flexibility which enables it to be customized to the unique business processes of individual firms.
Why Green Beacon? Green Beacon Solutions has worked in the financial services sector since 2001. Founded by a team of service professionals with years of experience working with investment management firms, we have successfully implemented CRM solutions that that define logical workflows which seamlessly incorporate existing business processes while meeting regulatory and reporting requirements; consolidate meaningful client information for identifying new sales opportunities; and facilitating relationships with existing clients.
With offices in Boston MA, New York NY, Houston TX, and Philadelphia PA, Green Beacon Solutions has the expanded reach to deliver expert resources for any customer relationship management (CRM) software solution and managed services opportunity.